We understand that not all items will fit every individual as expected and we will accept refunds/exchanges for this reason.
You must contact us within 7 days (for UK customers) or 14 days (for international customers) from the original shipping date, to be eligible for an exchange.
If Your item does not meet the desired needs, please email us at firstname.lastname@example.org specifying the following:
1.The original email/name you used when purchasing the item & your order number.
2.The name of the item (promoted on the website)
3.The size of the item you ordered, and a detailed description of the issue
4. Whether you would like a return/exchange.
5. If it is an exchange, the item you would like it to be exchanged for (please note you can only exchange it to items of the same value of above)
We will then provide you with a postage label to return your item to.
Please ensure that you get proof of postage and an insured delivery option to be sure that the item will be returned to us safely. Drip Cartel does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.
The return must get to us within 7 days (UK) & 14 days (Rest of the world ) from the date you have contacted us about your return.
We will only accept items which are still in pristine condition. This means the item needs to be unworn, unmarked, and still with original tags and packaging. Drip Cartel will review the item and check these requirements have been adhered to. Drip Cartel reserves the right to refuse any returns that do not follow the requirements stated.